GESTIÓN DEL CONOCIMIENTO EN INSTITUCIONES DE EDUCACIÓN SUPERIOR: FACTORES DE ÉXITO

Vidalina De Freitas, Guillermo Yáber

Resumen


El objetivo del presente trabajo es identificar los factores clave de éxito (FCE) en Gestión del Conocimiento (GC), con instituciones académicas venezolanas que iniciaron el proceso de GC e indagar cuáles factores fueron considerados en la implantación de GC en una institución. La GC está siendo reconocida como un factor significativo para obtener ventaja competitiva, por ello la necesidad de conocer estos factores, buscando una evaluación precisa de su efectividad. La investigación es de tipo exploratoria, de campo y descriptiva. Se utilizó el método mixto, secuencial y complementario. Las técnicas de recolección de datos fueron la entrevista y el cuestionario. Se concluye que los FCE son: apoyo de la alta gerencia, liderazgo, compromiso de la alta gerencia, asignación de recursos, gestión de recursos humanos, sistemas de recompensa, plan eficaz de gestión de GC, estructura organizativa, info-cultura organizacional, estrategia comunicacional, grupo de soporte, infraestructura tecnológica e incrustar el sistema de GC.


Palabras clave


Gestión del Conocimiento; Factores Clave de Éxito; Educación Superior

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Referencias


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